THE KEY ROLE OF CUSTOMER SERVICE IN COLD CHAIN LOGISTICS

Tangibly defining customer service in logistics, be it in cold chain or others, can prove challenging. Regardless, expect customer-minded providers to treat their clients and other supply chain parties as if they were extensions of their business. This approach to logistics partnership enables efficient communication and fulfilling your goal of completing deliveries. Some of the factors of great customer service among cold chain providers include: • Full transparency and timely status updates • Regular communication • Prompt response to questions and requests • Upfront and honest • Delivers on commitments • Provides solutions and advice regarding best practices • View your transportation goals as theirs • Develop proactive solutions in case of problems At Global Cold Chain Solutions, our dedicated customer service team has these qualities and more. Each account is handled by one of our many expert customer service representatives knowledgeable in various aspects of cold chain logistics. Moreover, they can customise solutions according to your requests and needs. Their other competencies also include the following: • Offer advice on pre-shipment documentation, packaging solutions and optimal flying routes to maintain the integrity of the products during shipping. • Handling projects and setting up shipment studies which involve multiple sites to sites domestically and internationally, • Handling live animal shipments and knowing the requirements to import/export live animals from Singapore to different countries. • Equipped with knowledge in handling Dangerous Goods and is capable of preparing Dangerous Goods Declaration (DGD).